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Preface
To standardize the quality management of steel products on the Sinoali B2B Foreign Trade Steel Platform (hereinafter referred to as the "Platform"), clarify the quality commitments of sellers, protect the legitimate rights and interests of both buyers and sellers (hereinafter collectively referred to as "Transaction Parties") in cross-border steel transactions, maintain a fair and credible trading environment, and enhance the core competitiveness of the Platform and the credibility of cross-border steel trade, these rules are formulated in accordance with relevant national laws and regulations, international trade practices, product quality standards and the Platform's relevant operating rules.
These rules apply to all quality-related commitments and obligations arising from steel trading activities carried out by Transaction Parties on the Platform. By conducting transactions, releasing steel products, or using the Platform's related services, the Transaction Parties are deemed to have fully read, understood and voluntarily abided by all the provisions of these rules, and voluntarily assumed corresponding rights and obligations.
I. General Principles of Quality Commitment
1. Compliance Principle: All quality commitments and product quality standards shall comply with the laws and regulations of the countries/regions where the Transaction Parties are located, as well as the relevant international standards, industry norms and product quality requirements, and shall not violate the Platform's operating rules and the transaction agreements signed by both parties.
2. Integrity and Authenticity Principle: The seller shall adhere to the principle of integrity, make true and credible quality commitments to the buyer, and ensure that the actual quality of the steel products sold is consistent with the committed quality standards and the product information released on the Platform.
3. Responsibility Principle: The seller shall bear the main responsibility for the quality of the steel products sold, and shall actively fulfill the quality commitment obligations, and timely handle quality-related problems arising in the transaction process.
4. Standardization Principle: The Platform standardizes the quality commitment behavior of sellers, clarifies the scope and requirements of quality commitments, and guides sellers to provide high-quality steel products and standardized quality services.
II. Quality Commitments of the Seller
1. The seller commits that the steel products sold on the Platform meet the quality standards agreed in the transaction order, and comply with the relevant laws, regulations and industry norms of the exporting country and the importing country.
2. The seller commits that the product information (including but not limited to product specifications, material, quality grade, execution standard, etc.) released on the Platform is true, accurate and complete, and does not contain false, exaggerated or misleading descriptions related to product quality.
3. The seller commits to conduct strict quality inspection on the steel products before delivery, and ensure that the products are free from quality defects that affect normal use, and provide corresponding quality inspection documents as required.
4. The seller commits to fulfill the quality guarantee obligations agreed in the transaction order, and actively cooperate with the buyer to handle quality disputes and related after-sales problems in accordance with these rules and the transaction agreement.
III. Rights of the Buyer
1. The buyer has the right to require the seller to perform the quality commitments agreed in these rules and the transaction order, and to obtain steel products that meet the agreed quality standards.
2. The buyer has the right to conduct quality inspection on the received steel products in accordance with the agreed standards, and to put forward reasonable demands to the seller if quality problems are found.
3. If the seller fails to fulfill the quality commitment or the product quality does not meet the agreed standards, the buyer has the right to handle it in accordance with the transaction order agreement and the Platform's relevant rules, including but not limited to applying for quality verification, requiring compensation or applying for Platform intervention.
IV. Quality Supervision and Management
1. The Platform will establish a quality supervision mechanism to supervise the seller's quality commitment performance and the quality of steel products sold, and conduct regular or irregular inspections on the products on the Platform.
2. The Platform will collect and sort out the buyer's feedback on product quality, and conduct verification and handling of the seller's irregular quality behaviors (such as false quality commitments, unqualified product quality, etc.).
If the seller violates the quality commitment obligations or the product quality does not meet the relevant requirements, the Platform will take corresponding regulatory measures according to the severity of the situation and the relevant provisions of the Platform, and record it in the seller's credit evaluation.
V. Quality Dispute Handling
1. If a quality dispute arises between the Transaction Parties due to product quality, both parties shall first negotiate in good faith to reach a consensus on the handling plan, and the seller shall actively cooperate with the buyer to verify the quality problem.
2. If the negotiation fails, either party may apply for Platform mediation and provide relevant supporting materials (such as quality inspection reports, transaction records, etc.). The Platform will conduct a comprehensive review based on objective facts and relevant rules, and put forward a mediation plan.
3. If the Transaction Parties agree to conduct quality inspection by a third-party professional institution, the inspection result shall be used as the basis for handling the quality dispute, and the relevant inspection costs shall be borne by the responsible party in accordance with the agreement or the Platform's regulations.
VI. Supplementary Provisions
1. These rules shall be interpreted by the Platform operator. The Platform has the right to revise these rules in accordance with industry development, policy adjustments, technological upgrades and operational needs. After revision, it will be announced through the Platform's official channels and will take effect automatically after the announcement period expires.
2. Matters not covered by these rules shall be implemented in accordance with the Platform's other relevant rules, the transaction agreements signed by both parties, and the laws and regulations of the countries/regions where the Transaction Parties are located.
3. If the Transaction Parties have any objection to the Platform's quality supervision and dispute handling results, they may apply for re-review through the Platform's official channels and provide relevant supporting materials. The Platform will conduct a re-review and give a reply within the specified time limit.
4. These rules shall take effect from the date of issuance.
