After-sales service

If the services received differ from the agreed terms, compensation may be sought.

How to apply for after-sales service and support

A、Find products that support after-sales services

B、Apply for service

Go to My orders > Order details to fill in your request.

C、Receive service

Seller provides a solution, or you are eligible for compensation. To view your after-sales requests, go to My Sinoali > Orders > Refund Requests > After-sales services.