Money-back policy

If the order has not been shipped, is missing, or there is a product problem (e.g. defective, incorrect, damaged, etc.), please request a refund.

Quick refunds

If you cancel within 2 hours of payment and the order has not yet shipped, you can claim a full and immediate refund.

Resolution support

If there's a problem with your refund, we will help mediate to get your money back.

How to apply for a refund

A、Apply for refund if order doesn't meet the agreed terms

Go to My orders > Order details to apply.

B、Negotiate with supplier

If the supplier does not respond or you are unable to reach a consensus, escalate the case for sinoali.com to help resolve.

C、Get your money back

Receive your refund after the case is processed.