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Preface
Welcome to the Sinoali B2B Foreign Trade Steel Platform (hereinafter referred to as the "Platform"). This Guide is intended to standardize the purchasing behavior of buyers on the Platform, ensure the safe and efficient conduct of transactions, and help you quickly grasp the purchasing process and rules. This Guide applies to all buyers who register on the Platform and carry out steel purchasing business. By completing registration, logging in, or using the Platform's services, you are deemed to have fully read, understood, and agreed to all the contents of this Guide.
I. Account and Qualification Management
1. Account Registration and Information Maintenance
Buyers shall complete platform registration with true and valid information, and submit qualification documents such as business license, legal person identification certificate, and bank account information to ensure the information is true, legal, and complete.
When enterprise information, contact information, shipping address, etc., change, they shall be updated on the Platform in a timely manner to avoid affecting order performance and notification delivery.
The Platform will review the buyer's qualifications, and purchasing transactions can only be carried out after the review is passed.
2. Credit and Compliance
The Platform establishes a credit system based on the buyer's transaction records, performance status, etc. The credit status will affect purchasing authority, transaction limit, and service level.
Buyers shall abide by the Platform's rules and relevant laws and regulations of their country/region, and shall not engage in irregular behaviors such as false purchasing, malicious price undercutting, and malicious complaints.
II. Purchasing Process Specifications
1. Demand Confirmation and Inquiry
Clarify purchasing needs: including steel category (such as steel plate, steel coil, I-beam, steel pipe, etc.), specifications (material, thickness, width, length, tolerance, etc.), quantity, quality standards (such as implementing national standard GB/T, European standard EN, American standard ASTM, etc.), delivery time, delivery location, and trade terms (such as EXW, FOB, CIF, DDP).
Accurate inquiry: Submit needs through the Platform's inquiry function, clearly list key parameters to facilitate suppliers to provide accurate quotes. You can send inquiries to multiple suppliers at the same time to compare quotes, payment terms, supply capacity, etc.
2. Supplier Selection and Negotiation
Supplier screening: Prioritize platform-certified suppliers, check their enterprise qualifications, transaction records, user reviews, product certification certificates, etc., to evaluate their supply stability and credibility.
Negotiation details: Communicate with suppliers on product details, quote validity period, production cycle, transportation method, quality guarantee terms, etc., and request samples to confirm quality if necessary. It is recommended to use the communication tools within the Platform to retain communication records for subsequent dispute handling.
3. Order Signing and Performance
Order confirmation: After reaching an agreement with the supplier, sign an electronic order through the Platform, clearly specifying core terms such as product specifications, quantity, unit price, total price, delivery time, delivery location, payment method, quality acceptance standards, and liability for breach of contract.
Payment operation: Complete payment in accordance with the order agreement, and prioritize the use of the Platform's guaranteed transaction or credit guarantee services to reduce transaction risks. Confirm payment on the Platform in a timely manner after payment and synchronize the payment voucher.
Performance follow-up: After the order takes effect, track the production progress and logistics status, maintain smooth communication with the supplier, and coordinate and resolve abnormal situations during the performance process.
4. Goods Receipt and Acceptance
Arrival acceptance: After the goods arrive at the agreed location, check the quantity, specifications, and packaging in a timely manner, conduct inspection in accordance with the quality standards agreed in the contract, and may request the supplier to provide documents such as material reports and inspection reports.
Objection handling: If problems such as insufficient quantity, inconsistent specifications, or unqualified quality are found, submit an objection application through the Platform within the agreed time limit (usually 7-15 working days) and provide relevant supporting materials. The Platform will assist in coordination and handling.
III. Transaction Security and Risk Prevention
1. Key Points of Safe Transactions
Choose platform guarantee services: Prioritize the use of credit guarantee, transaction guarantee and other services provided by the Platform to ensure the safety of funds and goods.
Verify supplier identity: Before the transaction, verify the supplier's platform certification mark, enterprise qualifications, credit rating, etc., to avoid transactions with unqualified or high-risk entities.
Standardize payment behavior: Only make payments through the official payment channels of the Platform, and do not transfer funds to personal accounts or non-platform designated accounts to avoid fund losses.
2. Risk Response
Market fluctuations: Steel prices are greatly affected by market conditions. It is recommended to agree on a price adjustment mechanism with the supplier or sign a long-term framework agreement to stabilize purchasing costs.
Logistics risks: Choose compliant logistics service providers, clarify transportation responsibilities and cargo insurance terms, track logistics trajectories, and prevent risks of cargo damage and delay.
Dispute handling: Prioritize resolving disputes through negotiation on the Platform; if negotiation fails, you may apply for the Platform's intervention and mediation in accordance with the order terms and Platform rules, or resolve them through legal channels.
IV. Fee and Settlement Rules
1. Fee Composition
Purchasing fee: The payment calculated based on the agreed product unit price and quantity in the order.
Other fees: Transportation fees, insurance fees, customs duties, customs declaration fees, warehousing fees, etc., which shall be borne by the buyer or seller in accordance with the order agreement.
2. Settlement Requirements
Payment time limit: Complete payment at the agreed payment nodes in the order; late payment shall bear corresponding liability for breach of contract.
Invoice management: After the transaction is completed, request a compliant invoice from the supplier, and complete reimbursement and tax declaration in accordance with the tax regulations of the country/region where you are located.
VI. Violations and Responsibilities
If a buyer violates this guide and the platform's rules, the platform will take measures such as issuing a warning, restricting the purchasing rights, freezing the account, or blocking the account depending on the severity of the violation. If such actions result in losses to the platform or third parties, the buyer shall bear the legal responsibility for compensation.
Losses caused by the buyer's false information, improper operation, or violation of trading rules shall be borne by the buyer themselves.
VII. Supplementary Provisions
This guide is interpreted by the platform operator. It may be revised according to industry development, policy adjustments, and operational needs. The revised version will be announced through the platform's official channels and will take effect automatically after the announcement period.
For matters not covered in this guide, they shall be governed by the platform's other rules and the laws and regulations of the country/region where the platform is located.
If you have any questions, please contact the platform's customer service. Thank you for your trust and support!
V. Platform Services and Support
1. Service Content
The Platform provides full-process services such as inquiry, order management, transaction guarantee, logistics tracking, dispute mediation, and after-sales support.
It provides steel industry information, market conditions, trade compliance knowledge and other contents to help buyers optimize purchasing decisions.
2. Problem Feedback
If you encounter problems such as account abnormalities, transaction disputes, or technical failures, you can submit a work order through the Platform's "Customer Service Center", or contact online customer service and after-sales hotline. The Platform will respond and handle it within the specified time limit.
VI. Violations and Responsibilities
If a buyer violates this guide and the platform's rules, the platform will take measures such as issuing a warning, restricting the purchasing rights, freezing the account, or blocking the account depending on the severity of the violation. If such actions result in losses to the platform or third parties, the buyer shall bear the legal responsibility for compensation.
Losses caused by the buyer's false information, improper operation, or violation of trading rules shall be borne by the buyer themselves.
VII. Supplementary Provisions
This guide is interpreted by the platform operator. It may be revised according to industry development, policy adjustments, and operational needs. The revised version will be announced through the platform's official channels and will take effect automatically after the announcement period.
For matters not covered in this guide, they shall be governed by the platform's other rules and the laws and regulations of the country/region where the platform is located.
If you have any questions, please contact the platform's customer service. Thank you for your trust and support!
