Platform general rules

I. Settlement and Account Management Guidelines

Settlement Requirements for Merchants

Merchants applying for settlement must possess valid business qualifications. They are required to submit authentic, valid, and complete proof of entity identity, along with relevant industry compliance documents, ensuring that all information is accurate and traceable. The provision of false qualifications or forged supporting materials is strictly prohibited.
Real‑Name Account System

Platform accounts are managed under a real‑name registration system. Each account is owned by the entity that settled on the platform. The lending, renting, selling, or transfer of accounts is strictly prohibited, as is the malicious association of multiple accounts or the malicious hoarding of platform resources.
Account Security and Information Updates
Settled merchants are responsible for maintaining the security of their accounts. They must promptly update entity information and contact details. In the event of any changes to such information, merchants are required to notify the platform in writing within the specified time frame to ensure smooth communication channels.
II. Product Listing Guidelines

Steel product information published by settled merchants must be truthful, accurate, and compliant. It must align with the platform’s category requirements. Misplacing products in incorrect categories or listing irrelevant products across categories is strictly prohibited.

Product titles, descriptions, attributes, and other content must be standardized and precise. They must not contain false, exaggerated, or misleading information, must not include irrelevant keyword stacking, and must not infringe upon the intellectual property rights of others.

Product-related materials (such as images, videos) must be authentic, valid, and comply with the platform’s material specifications. Theft of images, forgery, or tampering with materials is strictly prohibited. Materials must accurately represent the actual product.

The listing of prohibited, substandard, counterfeit, or adulterated steel products, as well as products that do not comply with national export standards or the import requirements of the destination country, is strictly forbidden.

III. Transaction Conduct Guidelines

Buyers and sellers conducting transactions on the platform must adhere to the principles of fairness, voluntariness, and good faith, comply with international trade practices and relevant laws and regulations. Collusion, fraud, and fictitious transactions are prohibited.

Settled merchants must clearly specify core transaction information such as product price, minimum order quantity, and trade terms. Quotations must be genuine and valid. Setting false prices for traffic generation or arbitrarily changing transaction agreements is not allowed.

Settled merchants must fulfill their performance obligations as per the transaction agreement, ensuring product quality and delivery schedules meet the agreement, promptly providing relevant transaction documents, and cooperating with buyers to complete customs clearance, inspection, and other procedures.

During transactions, both parties must communicate properly, retain communication records appropriately, and must not engage in malicious harassment, defamation, or threats against the other party, nor disclose the other party’s trade secrets.

IV. Quality and Compliance Guidelines

Settled merchants must ensure that the steel products they sell comply with relevant national quality standards, industry norms, and transaction agreements, and possess corresponding quality inspection certificates and compliance certification documents (if required).

The production, sale, or export of steel products that do not comply with the environmental protection, safety, quality, or other relevant regulations of the destination country is strictly prohibited. Forging or tampering with quality inspection reports and certification documents is also strictly prohibited.

For steel intended for special purposes, settled merchants must possess corresponding production qualifications and industry certifications, ensuring the product’s use complies with relevant specifications and preventing unauthorized applications.

V. Intellectual Property Protection Guidelines

Settled merchants must respect and protect the intellectual property rights of others (including trademarks, patents, copyrights, etc.). Listing products or related information that infringe upon others’ intellectual property rights is strictly prohibited.

For intellectual property rights owned by the settled merchant, relevant proof documents must be submitted as required by the platform. Intellectual property identifiers must be used properly, and the abuse of intellectual property rights for enforcement is prohibited.

In the event of an intellectual property dispute, relevant parties must cooperate with the platform’s investigation and handle the matter properly in accordance with platform rules and relevant laws and regulations.

VI. Prohibited Acts and Violation Handling

Settled merchants and buyers are strictly prohibited from engaging in violations such as fictitious transactions, malicious brushing of orders, malicious competition, and fraud. Publishing prohibited information or false information is also strictly prohibited.

Violating platform rules related to account management, product listing, transaction performance, etc., as well as undermining platform operational order or harming the legitimate rights and interests of the platform and other users, is strictly prohibited.

For violations of these rules, the platform will take disciplinary measures based on the severity of the violation, including warnings, product removal, account demotion, operational restrictions, account suspension, and permanent removal. For serious violations, legal liability will be pursued.

VII. After-Sales Service and Dispute Resolution

Settled merchants must establish a sound after-sales service system, promptly respond to buyers' after-sales inquiries and requests, and properly handle after-sales issues according to the transaction agreement and platform rules.

In the event of a transaction dispute, the buyer and seller should first attempt to resolve it through negotiation. If negotiation fails, either party may apply to the platform for mediation, strictly follow the platform’s dispute resolution process, and cooperate with the platform’s investigation and evidence collection.

Settled merchants must actively cooperate with the platform’s dispute handling work. They must not unreasonably refuse or delay handling, nor maliciously evade after-sales responsibilities.

VIII. Supplementary Provisions

These rules are the general platform rules. The platform may revise these rules based on industry development, policy adjustments, and operational needs. Revised rules will be announced through official platform channels and will take effect after the announcement period.

Settled merchants and buyers must pay close attention to updates of platform rules. If a violation occurs due to failure to stay informed of rule changes, the responsible party shall assume corresponding liability.

Matters not covered herein shall be handled with reference to the platform’s specific rules, international trade practices, and relevant laws and regulations.