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Refund Policy for B2B Foreign Trade Steel Platform
Preface
To standardize the refund management of the Sinoali B2B Foreign Trade Steel Platform (hereinafter referred to as the "Platform"), protect the legitimate rights and interests of both buyers and sellers (hereinafter collectively referred to as "Transaction Parties") in cross-border steel transactions, maintain a fair and orderly trading environment, and regulate refund behaviors, this policy is formulated in accordance with relevant national laws and regulations, international trade practices, and the Platform's relevant operating rules.
This policy applies to all refund-related matters arising from steel trading activities carried out by Transaction Parties on the Platform. By conducting transactions, applying for refunds, or using the Platform's refund-related services, the Transaction Parties are deemed to have fully read, understood and voluntarily abided by all the provisions of this policy, and voluntarily assumed corresponding rights and obligations.
I. General Principles of Refund
1. Compliance Principle: All refund behaviors shall comply with the laws and regulations of the countries/regions where the Transaction Parties are located, as well as the relevant provisions of foreign exchange management, anti-money laundering and international trade, and shall not violate the Platform's operating rules and the transaction agreements signed by both parties.
2. Fair and Impartial Principle: The Platform adheres to the principle of fairness and impartiality, conducts refund review and handling based on objective facts, transaction agreements and relevant rules, and equally protects the legitimate rights and interests of both Transaction Parties.
3. Voluntary and Consensual Principle: Where a refund is required due to reasons agreed by both parties, the Transaction Parties shall negotiate and reach a consensus on the refund matters, and go through the relevant procedures in accordance with the Platform's regulations.
4. Transparent and Efficient Principle: The Platform clearly discloses the refund application conditions, application process, review standards and handling cycle to the Transaction Parties, ensuring that the entire refund process is open, transparent and handled in a timely manner.
III. Refund Application and Handling Process
1. Application Submission: The refund applicant shall log in to the Platform account, enter the relevant transaction page, submit a refund application in accordance with the Platform's prompts, fill in the relevant information truthfully, and upload the required supporting materials.
2. Notification to the Other Party: After the refund application is submitted, the Platform will promptly notify the other party of the Transaction Parties, and the other party shall respond to the refund application within the specified time limit and provide relevant opinions and supporting materials if necessary.
3. Platform Review: The Platform will conduct a comprehensive review based on the refund application, supporting materials, transaction records, and the opinions of both parties, and determine whether to approve the refund and the relevant refund details in accordance with this policy and transaction agreements.
4. Refund Execution: If the refund application is approved, the Platform will arrange the refund operation in accordance with the confirmed refund method and proportion, and notify both parties of the refund progress and results in a timely manner. The refund cycle shall be implemented in accordance with the Platform's regulations and relevant bank requirements.
IV. Refund Related Instructions
1. The refund amount, refund method, and refund time limit shall be determined based on the transaction agreement, the actual performance of the transaction, and the results of the Platform's review, and shall not exceed the actual amount paid by the buyer.
2. The fees generated during the refund process (including but not limited to bank handling fees, platform service fees, etc.) shall be borne by the responsible party in accordance with the agreement of both parties or the provisions of the Platform; if there is no agreement, it shall be handled in accordance with relevant rules.
3. If the refund application is rejected, the Platform will clearly inform the applicant of the reasons for rejection, and the applicant may supplement the materials and reapply in accordance with the Platform's regulations if there are justifiable reasons.
4. After the refund is completed, the relevant transaction records and refund records shall be kept by the Platform for future verification, and both Transaction Parties may inquire through the Platform account.
V. Responsibilities of Transaction Parties
1. The refund applicant shall ensure that the submitted refund application and supporting materials are true, legal and complete, and shall bear corresponding responsibilities if false materials are provided or fraudulent refund behaviors are carried out.
2. Both Transaction Parties shall actively cooperate with the Platform's refund review and handling work, provide relevant materials and information in a timely manner, and shall not obstruct or refuse to cooperate with the Platform's work without justifiable reasons.
3. If either party causes losses to the other party or the Platform due to improper refund application, refusal to perform refund obligations, or other irregular behaviors, the responsible party shall bear corresponding compensation liabilities.
VI. Supplementary Provisions
1. This policy shall be interpreted by the Platform operator. The Platform has the right to revise this policy in accordance with industry development, policy adjustments, technological upgrades and operational needs. After revision, it will be announced through the Platform's official channels and will take effect automatically after the announcement period expires.
2. Matters not covered by this policy shall be implemented in accordance with the Platform's other relevant rules, the transaction agreements signed by both parties, and the laws and regulations of the countries/regions where the Transaction Parties are located.
3. If the Transaction Parties have any objection to the Platform's refund handling results, they may apply for re-review through the Platform's official channels and provide relevant supporting materials. The Platform will conduct a re-review and give a reply within the specified time limit.
4. This policy shall take effect from the date of issuance.
